{"id":1186,"date":"2023-03-13T16:27:56","date_gmt":"2023-03-13T20:27:56","guid":{"rendered":"https:\/\/optinmonster.com\/?post_type=optinmonster_docs&#038;p=1186"},"modified":"2025-11-17T10:46:46","modified_gmt":"2025-11-17T15:46:46","slug":"connect-optinmonster-infusionsoft","status":"publish","type":"optinmonster_docs","link":"https:\/\/optinmonster.com\/docs\/connect-optinmonster-infusionsoft\/","title":{"rendered":"How to Connect OptinMonster with Keap (InfusionSoft)"},"content":{"rendered":"\n<p>OptinMonster offers seamless integration with Keap email marketing service. Connecting OptinMonster to your Keap email list is very easy.<\/p>\n\n\n\n<p>In this article, you\u2019ll learn how to connect Keap with OptinMonster.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column alert alert-info is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><em>Before you start<\/em><\/strong>, this integration is available with a <a title=\"Pro and higher subscription\" href=\"https:\/\/optinmonster.com\/pricing\" target=\"_blank\" rel=\"noopener\">Pro and higher subscription<\/a>.<br>All subscription plans can add custom forms using the <a href=\"https:\/\/optinmonster.com\/docs\/how-to-connect-optinmonster-with-any-custom-html-form\/\">Form Embed block<\/a>.<\/p>\n\n\n\n<p>As a best practice, we recommend you also connect your campaigns to <a href=\"https:\/\/optinmonster.com\/docs\/connect-monster-leads-optinmonster\/\">Monster Leads<\/a>\u00a0as a backup.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Connect Keap<\/h2>\n\n\n\n<p>When you&nbsp;<a href=\"https:\/\/optinmonster.com\/docs\/creating-your-first-optin\/\" target=\"_blank\" rel=\"noopener\" title=\"\">create a campaign<\/a>&nbsp;in OptinMonster that you intend to collect leads with you\u2019ll want to integrate with one or more services to send those leads to.<\/p>\n\n\n\n<p>To send leads to Keap, follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to the Integrations view in the campaign builder, search for and select&nbsp;<strong>Keap (Infusionsoft)<\/strong>.<br><img decoding=\"async\" width=\"800\" height=\"368\" class=\"alignnone size-full wp-image-176855\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-integration.jpg\" alt=\"Select Keap for your OptinMonster integration.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-integration.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-integration-300x138.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-integration-768x353.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n\n\n\n<li>Next, select the&nbsp;<strong>Register Keap (Infusionsoft)<\/strong>&nbsp;button at the top of the integration section to begin authorization.<br><img decoding=\"async\" width=\"800\" height=\"393\" class=\"alignnone size-full wp-image-176854\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/register-keap.jpg\" alt=\"Register Keap with OptinMonster.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/register-keap.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/register-keap-300x147.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/register-keap-768x377.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n\n\n\n<li>A new window will open requesting you login to your Keap account. Once logged in, select the Keap application you wish to connect with OptinMonster and click the <strong>Allow<\/strong> button to authorize the connection between OptinMonster and your Keap account.<br><img decoding=\"async\" width=\"800\" height=\"420\" class=\"alignnone size-full wp-image-176853\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/allow-keap-access.jpg\" alt=\"Allow OptinMonster to access your Keap account.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/allow-keap-access.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/allow-keap-access-300x158.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/allow-keap-access-768x403.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n\n\n\n<li>Return to the OptinMonster campaign builder, enter a&nbsp;<strong>Keap (Infusionsoft) Account Name<\/strong> (*internal use only), then select the&nbsp;<strong>Connect to Keap (Infusionsoft)<\/strong>&nbsp;button.<br><em><img decoding=\"async\" width=\"800\" height=\"322\" class=\"alignnone size-full wp-image-176852\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-keap.jpg\" alt=\"Connect OptinMonster with Keap (Infusionsoft).\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-keap.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-keap-300x121.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-keap-768x309.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><br>*The Keap (Infusionsoft) Account Name can be anything that helps you identify the specific integration within OptinMonster. It\u2019s possible to add more than one Keap integration to your account and this is an easy way to differentiate between them when assigning integrations to individual campaigns.<\/em><\/li>\n\n\n\n<li><strong>Required<\/strong>: Once the Keap integration has been connected select the Keap Tag you wish to assign to leads from the <strong>Email Provider Lists<\/strong>&nbsp;field. The term &#8220;<strong>Provider Tags<\/strong>&#8221; refers to the tags you want to use within Keap to categorize or segment your leads.<br><img decoding=\"async\" width=\"800\" height=\"182\" class=\"alignnone size-full wp-image-176851\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-tags.jpg\" alt=\"Select the Keap Tag to assign to new leads.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-tags.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-tags-300x68.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-tags-768x175.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n\n\n\n<li><strong>Optional<\/strong>: You can also set&nbsp;<strong>Follow-Up Sequences<\/strong>,&nbsp;<strong>Lead Source Assignment<\/strong> and <strong>Custom Field Header<\/strong> to leads through your Keap integration.<br><img decoding=\"async\" width=\"800\" height=\"340\" class=\"alignnone size-full wp-image-176850\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-optional-settings.jpg\" alt=\"Keap optional settings in OptinMonster.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-optional-settings.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-optional-settings-300x128.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/keap-optional-settings-768x326.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n\n\n\n<li>When you\u2019re finished,&nbsp;<strong>Save&nbsp;<\/strong>your campaign.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Add Extra Fields<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Field Mapping<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column alert alert-info is-layout-flow wp-block-column-is-layout-flow\">\n<p>This integration supports Field Mapping, so you can easily add radio buttons, phone fields, text areas, number fields, lists, and more!<\/p>\n\n\n\n<p class=\"is-style-arrow-link\"><a title=\"How to Use Field Mapping to Add Extra Fields to Your Campaign Form\" href=\"https:\/\/optinmonster.com\/docs\/use-field-mapping-to-add-extra-fields-to-your-optin-form\/\" target=\"_blank\" rel=\"noopener\">Get started using Field Mapping today<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<p><strong><a href=\"https:\/\/optinmonster.com\/docs\/use-field-mapping-to-add-extra-fields-to-your-optin-form\" target=\"_blank\" rel=\"noopener\" title=\"\">Get started using Field Mapping with Keap (Infusionsoft)<\/a>.<\/strong><\/p>\n\n\n\n<p><em><strong>Before you<\/strong> begin using Field Mapping with Keap (Infusionsoft), please consider the following:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The following custom fields are<\/strong><em><strong>reserved<\/strong><\/em> in Keap (Infusionsoft) and cannot be mapped to:\n<ul class=\"wp-block-list\">\n<li><code>phone<\/code> (<a href=\"https:\/\/optinmonster.com\/docs\/capture-phone-numbers-with-optinmonster\/\" target=\"_blank\" rel=\"noopener\" title=\"\">use the Phone field<\/a> to send data to this custom field)<\/li>\n\n\n\n<li><code>couponCode<\/code> (the Coupon Code won when creating a <a href=\"https:\/\/optinmonster.com\/docs\/how-to-create-a-gamified-spin-to-win-coupon-wheel-popup-campaign\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Gamified spin-to-win campaign<\/a>)<\/li>\n\n\n\n<li><code>couponLabel<\/code> (the Coupon Label when creating a <a href=\"https:\/\/optinmonster.com\/docs\/how-to-create-a-gamified-spin-to-win-coupon-wheel-popup-campaign\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Gamified spin-to-win campaign<\/a>)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Custom field names<\/strong> should <em>not<\/em> contain hypens, spaces, or underscores.<\/li>\n\n\n\n<li><strong>Automatically created custom fields are added as text fields<\/strong> in Keap. This can be avoided by manually creating your custom fields in Keap before mapping to them in OptinMonster.<\/li>\n\n\n\n<li>You can manage your custom fields in Keap (Infusionsoft) <a href=\"https:\/\/help.keap.com\/help\/custom-fields-management\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">following this guide<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Form Embed Block<\/h3>\n\n\n\n<p>Alternatively, you can add any Keap (Infusionsoft) webform to your campaign using our Form Embed block.<\/p>\n\n\n\n<p class=\"is-style-arrow-link\"><a href=\"https:\/\/optinmonster.com\/docs\/how-to-connect-optinmonster-with-any-custom-html-form\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Get started adding a custom form to your campaign<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Email Automations<\/h2>\n\n\n\n<p>To send emails automatically to new leads you\u2019ll want to configure email automations within your Keap account.<\/p>\n\n\n\n<p>The following guides from Keap may be helpful to get started:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/keap.com\/business-success-blog\/sales\/automated-welcome-emails\" target=\"_blank\" rel=\"nofollow noopener\">How to send automated welcome emails<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.keap.com\/help\/broadcast-create-a-broadcast-using-the-new-email-builder\" target=\"_blank\" rel=\"nofollow noopener\">Create a broadcast<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Testing<\/h2>\n\n\n\n<p>We strongly recommend you test the optin form before publishing your campaign to ensure it is working as you expect.<\/p>\n\n\n\n<p><em>Before you begin<strong>, please be aware of the following details when testing Keap integrations:<\/strong><\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unsubscribed or deleted email addresses<\/strong> are <a href=\"https:\/\/community.keap.com\/t\/opted-out-emails-not-opted-back-in-when-they-resubscribe\/40057\/10\" target=\"_blank\" rel=\"nofollow noopener\">not permitted by Keap<\/a> to be re-subscribed through their API. If you wish to support re-subscription you will need to <a href=\"https:\/\/help.keap.com\/help\/create-a-web-form\" target=\"_blank\" rel=\"nofollow noopener\">create your form using Keap&#8217;s form builder<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/optinmonster.com\/docs\/how-to-connect-optinmonster-with-any-custom-html-form\/\" target=\"_blank\" rel=\"noopener\" title=\"\">add it using our Form Embed block<\/a>&nbsp;instead.<\/li>\n\n\n\n<li><strong>Previously submitted or already subscribed leads<\/strong> may be treated differently by Keap than new leads. For this reason, we recommend using a completely unique email address each time you test submit your campaign\u2019s form. You can use a free tool like <a href=\"https:\/\/temp-mail.io\/\" target=\"_blank\" rel=\"nofollow noopener\">TempMail.io<\/a>&nbsp;or learn how to&nbsp;<a href=\"https:\/\/medium.com\/@liamhammett\/make-infinite-gmail-addresses-for-one-inbox-ec7080de859d\" target=\"_blank\" rel=\"nofollow noopener\">create unlimited unique email addresses from a single Gmail account<\/a>.<\/li>\n\n\n\n<li><strong>If the lead is captured in Keap but you do not receive any automated emails<\/strong> it indicates the integration from OptinMonster to Keap is correct, and the issue is with the automated email configuration. Keap controls email automation exclusively. If you require assistance in troubleshooting email automations we recommend <a href=\"https:\/\/keap.com\/contact\" target=\"_blank\" rel=\"nofollow noopener\">reaching out to Keap support directly<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>Get started testing with the <strong>Live Site Inspector<\/strong> tool explained in our guide on <a href=\"https:\/\/optinmonster.com\/docs\/how-to-enable-test-mode\/\" target=\"_blank\" rel=\"noreferrer noopener\">how to test an OptinMonster campaign<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Spin-a-Wheel Support<\/h2>\n\n\n\n<p>If you are configuring a&nbsp;<a href=\"https:\/\/optinmonster.com\/docs\/how-to-create-a-gamified-spin-to-win-coupon-wheel-popup-campaign\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Gamified spin-to-win campaign<\/a>, <em><strong>spin-a-wheel support is not available at this time<\/strong><\/em> to send the coupon data to Keap.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQs<\/h2>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"opt-in\">Does OptinMonster&#8217;s Keap integration support resubscribing leads?<\/h5>\n\n\n\n<p>Our integration attempts to resubscribe leads, however, depending on their status in Keap it may not be applied. Specifically, be aware of these details <a href=\"https:\/\/developer.infusionsoft.com\/docs\/rest\/\" target=\"_blank\" rel=\"nofollow noopener\">provided by Keap<\/a>:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Note that the email address status will only be updated to unconfirmed (marketable) for email addresses that are currently in the following states: Unengaged Marketable Unengaged Non-Marketable Non-Marketable Opt-Out: Manual All other existing statuses e.g. List Unsubscribe, Opt-Out System etc will remain non-marketable and in their existing state.<\/p>\n<\/blockquote>\n\n\n\n<p><a href=\"https:\/\/help.keap.com\/help\/email-status-explained\" target=\"_blank\" rel=\"nofollow noopener\">Learn more about Keap Email Status here<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/help.keap.com\/help\/view-or-update-a-contacts-email-marketability-status\" target=\"_blank\" rel=\"nofollow noopener\">Learn how to view or edit a contact&#8217;s marketability status here<\/a>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Can I send leads to more than one Tag?<\/h5>\n\n\n\n<p>Yes! See our&nbsp;<a href=\"https:\/\/optinmonster.com\/docs\/send-data-to-multiple-providers\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Lead Sharing guide<\/a>&nbsp;to accomplish this.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"opt-in\">How do I configure single or double opt-in?<\/h5>\n\n\n\n<p>See our guide on <a href=\"https:\/\/optinmonster.com\/docs\/whats-the-difference-between-single-and-double-opt-in\/\" target=\"_blank\" rel=\"noopener\" title=\"\">single vs. double opt-in<\/a>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"phone\">Is it possible for me to add a phone field to my campaign?<\/h5>\n\n\n\n<p>Yes! You can add a phone field. Learn <a title=\"How to Capture Phone Numbers with OptinMonster\" href=\"https:\/\/optinmonster.com\/docs\/capture-phone-numbers-with-optinmonster\/\" target=\"_blank\" rel=\"noopener noreferrer\">how to capture phone numbers with OptinMonster<\/a>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"campaigns-and-sequences\">Can I assign a Campaign instead of a Tag?<\/h5>\n\n\n\n<p>It&#8217;s not possible to assign leads to a specific Campaign from our Keap integration. Instead, you&#8217;ll want to map a tag sequence within your Keap account <a href=\"https:\/\/help.infusionsoft.com\/help\/userguides\/campaigns-and-broadcasts\/campaign-goals\/create-a-tag-goal\" target=\"_blank\" rel=\"nofollow noopener\">following this guide<\/a>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"ip-addresses\">Do I need to add OptinMonster to the Allowed IP List?<\/h5>\n\n\n\n<p>If you are using the IP allowlist for Keap (InfusionSoft) you will need to add our IP addresses in order for lead data to be passed along.<\/p>\n\n\n\n<p>Our IP addresses are as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>50.19.60.226<\/li>\n\n\n\n<li>50.17.52.222<\/li>\n\n\n\n<li>54.147.244.173<\/li>\n\n\n\n<li>35.153.24.227<\/li>\n\n\n\n<li>50.19.138.155<\/li>\n\n\n\n<li>50.19.173.212<\/li>\n\n\n\n<li>52.44.205.147<\/li>\n\n\n\n<li>34.198.233.235<\/li>\n\n\n\n<li>50.16.98.100<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">How quickly are leads sent to Keap? Is there a delay?<\/h5>\n\n\n\n<p>There is no delay. Lead submissions are sent to Keap in real time. OptinMonster will not perform the <a href=\"https:\/\/optinmonster.com\/docs\/how-to-use-actions-for-success-view-and-more\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Button Action<\/a> (like showing a success view or redirecting the user) until we get a confirmation that the submission was successfully received.<\/p>\n\n\n\n<div class=\"alert-box alert-blue\">\n<p class=\"alert-box-title\"><\/p>\n\n\n\n<p>Even if your campaign is integrated with multiple Email Service Providers (ESPs) at the same time, OptinMonster sends the lead data to all connected integrations simultaneously, without delay.<\/p>\n\n\n\n<p class=\"is-style-arrow-link has-link-color\"><\/p>\n<\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Why doesn\u2019t my conversion count match the number of leads in Keap?<\/h5>\n\n\n\n<p>It is normal for these numbers to differ. There are some reasons for a discrepancy between the conversion count in OptinMonster and the lead count in Keap:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Double Opt-In:<\/strong> If your email service is set to require <a href=\"https:\/\/optinmonster.com\/docs\/whats-the-difference-between-single-and-double-opt-in\/#Keap_InfusionSoft\" target=\"_blank\" rel=\"noopener\" title=\"\">double opt-in<\/a>, a user must first click a confirmation link in an email before they are officially added to your list. OptinMonster records a conversion as soon as the form is submitted, but Keap won&#8217;t count them as a new lead until they confirm.<\/li>\n\n\n\n<li><strong>Existing Subscribers:<\/strong> OptinMonster records a conversion each time a form is successfully submitted, provided that<a href=\"https:\/\/optinmonster.com\/docs\/how-to-enable-conversion-tracking\/\">&nbsp;<\/a><a href=\"https:\/\/optinmonster.com\/docs\/how-to-enable-conversion-tracking\/#Form_Conversion\" target=\"_blank\" rel=\"noopener\" title=\"\">conversion tracking is enabled on the submit button<\/a>. However, if an existing subscriber fills out your form again, Keap will likely not add them as a new lead, as their email is already on your list.<\/li>\n\n\n\n<li><strong>Conversion Tracking Enabled on Other Blocks:<\/strong> Conversions can be tracked on various elements, not just the form submission button. For example, if you have&nbsp;<a href=\"https:\/\/optinmonster.com\/docs\/how-to-enable-conversion-tracking\/#Image_Link_Conversion\" target=\"_blank\" rel=\"noreferrer noopener\">conversion tracking enabled on an image link<\/a>&nbsp;and a visitor selects it but does not fill out the form, OptinMonster will still count a conversion. This increases your conversion count without a lead being submitted.<\/li>\n\n\n\n<li><strong>Integration Failure:<\/strong> If the integration experiences a temporary issue, form submissions will still count as conversions. However, the lead data may not be sent to integration.<\/li>\n\n\n\n<li><strong>Lead Filtering:<\/strong> When a user signs up with a disposable email address or is flagged as suspicious, the campaign will still record a conversion (form submission), but your integration platform may reject or filter out the lead.<\/li>\n<\/ul>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<h5 class=\"wp-block-heading\">The campaign is capturing leads but shows 0 conversions in analytics.<\/h5>\n\n\n\n<p>Confirm that conversion tracking is turned on for the submit button in your campaign. See our guide on <a href=\"https:\/\/optinmonster.com\/docs\/how-to-enable-conversion-tracking\/\" target=\"_blank\" rel=\"noopener\" title=\"\">How to Enable Conversion Tracking<\/a>. <\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"tags\">The wrong Tags are populating for my Keap integration.<\/h5>\n\n\n\n<p>If you are having issues viewing\/selecting your Tag(s) after completing the Keap (InfusionSoft) integration:<\/p>\n\n\n\n<div class=\"alert-box alert-yellow\">\n<p class=\"alert-box-title\">IMPORTANT<em><strong>:<\/strong><\/em><\/p>\n\n\n\n<p>Following these steps will permanently delete a specific Keap integration from all campaigns you&#8217;ve connected to it and cannot be undone. You&#8217;ll need to manually integrate individual campaigns to Keap again with this process.<\/p>\n\n\n\n<p class=\"is-style-arrow-link has-link-color\"><\/p>\n<\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Delete the IP addresses you&#8217;ve added to your Keap (InfusionSoft) account.<\/li>\n\n\n\n<li>Login to your OptinMonster account and navigate to the Account &gt; <a href=\"https:\/\/app.optinmonster.com\/integrations\/\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>Integrations page<\/strong><\/a>.<\/li>\n\n\n\n<li>Locate the Keap (InfusionSoft) integration section and select the <strong>Configure<\/strong> button.<br><img decoding=\"async\" width=\"800\" height=\"477\" class=\"alignnone size-full wp-image-169010\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2022\/03\/account-integrations-keap.jpg\" alt=\"Account Keap integration section.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2022\/03\/account-integrations-keap.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2022\/03\/account-integrations-keap-300x179.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2022\/03\/account-integrations-keap-768x458.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n\n\n\n<li>Once expanded, locate the specific Keap integration that isn&#8217;t working as expected and select the&nbsp;<strong>Disconnect<\/strong> button.&nbsp;<em>This will permanently remove the integration from your OptinMonster account and any campaigns it was assigned to, and cannot be undone.<br><img decoding=\"async\" width=\"800\" height=\"183\" class=\"alignnone size-full wp-image-169011\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2022\/03\/disconnect-keap-integration.jpg\" alt=\"Disconnect Keap integration from your OptinMonster account.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2022\/03\/disconnect-keap-integration.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2022\/03\/disconnect-keap-integration-300x69.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2022\/03\/disconnect-keap-integration-768x176.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><br><\/em><\/li>\n\n\n\n<li>Add the IP addresses again to your InfusionSoft account.<\/li>\n\n\n\n<li>Reconnect Keap (InfusionSoft) with your OptinMonster account following the <strong>main section of this guide<\/strong>. <em>Please be aware you&#8217;ll need to individually configure each campaign that should send leads to the new Keap integration once it has been added.<\/em><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>OptinMonster offers seamless integration with Keap email marketing service. Connecting OptinMonster to your Keap email list is very easy. In this article, you\u2019ll learn how to connect Keap with OptinMonster. Connect Keap When you&nbsp;create a campaign&nbsp;in OptinMonster that you intend to collect leads with you\u2019ll want to integrate with one or more services to send&nbsp;&hellip;<\/p>\n","protected":false},"author":4657,"comment_status":"open","ping_status":"closed","template":"","documentation\/categories":[10],"documentation\/tags":[31399,31945,31411,31454,31416,31410,31455],"class_list":["post-1186","optinmonster_docs","type-optinmonster_docs","status-publish","hentry","categories-integrations"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/1186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation"}],"about":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/types\/optinmonster_docs"}],"author":[{"embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/users\/4657"}],"replies":[{"embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/comments?post=1186"}],"version-history":[{"count":40,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/1186\/revisions"}],"predecessor-version":[{"id":209472,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/1186\/revisions\/209472"}],"wp:attachment":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/media?parent=1186"}],"wp:term":[{"taxonomy":"categories","embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/categories?post=1186"},{"taxonomy":"internal_tags","embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/tags?post=1186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}