{"id":32698,"date":"2023-03-17T12:05:39","date_gmt":"2023-03-17T16:05:39","guid":{"rendered":"https:\/\/optinmonster.com\/?post_type=optinmonster_docs&#038;p=32698"},"modified":"2025-08-02T16:22:35","modified_gmt":"2025-08-02T20:22:35","slug":"connect-optinmonster-hubspot","status":"publish","type":"optinmonster_docs","link":"https:\/\/optinmonster.com\/docs\/connect-optinmonster-hubspot\/","title":{"rendered":"How to Connect OptinMonster with HubSpot"},"content":{"rendered":"\n<p>OptinMonster offers seamless integration with HubSpot email marketing service. Connecting OptinMonster to your HubSpot email list is very easy.<\/p>\n\n\n\n<p>In this article, you&#8217;ll learn how to connect HubSpot with OptinMonster.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column alert alert-info is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><em>Before you start<\/em><\/strong>, this integration is available with a <a title=\"Pro and higher subscription\" href=\"https:\/\/optinmonster.com\/pricing\" target=\"_blank\" rel=\"noopener\">Pro and higher subscription<\/a>.<br>All subscription plans can add custom forms using the <a href=\"https:\/\/optinmonster.com\/docs\/how-to-connect-optinmonster-with-any-custom-html-form\/\">Form Embed block<\/a>.<\/p>\n\n\n\n<p>As a best practice, we recommend you also connect your campaigns to <a href=\"https:\/\/optinmonster.com\/docs\/connect-monster-leads-optinmonster\/\">Monster Leads<\/a>\u00a0as a backup.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"alert-box alert-red\">\n<p class=\"alert-box-title\"><\/p>\n\n\n\n<p class=\"has-link-color is-style-default\">Adding a custom HubSpot form to your campaign? <a href=\"https:\/\/optinmonster.com\/docs\/how-to-connect-optinmonster-with-custom-hubspot-form\/\" target=\"_blank\" rel=\"noopener\" title=\"How to Connect OptinMonster with a Custom HubSpot Form\">Follow our guide here<\/a><\/p>\n\n\n\n<p class=\"is-style-arrow-link has-link-color\"><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"integrations\">Connect HubSpot<\/h2>\n\n\n\n<p>When you&nbsp;<a href=\"https:\/\/optinmonster.com\/docs\/creating-your-first-optin\/\" target=\"_blank\" rel=\"noopener\" title=\"\">create a campaign<\/a>&nbsp;in OptinMonster that you intend to collect leads with you\u2019ll want to integrate with one or more services to send those leads to.<\/p>\n\n\n\n<p>To send leads to HubSpot, follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to the Integrations view in the campaign builder, search for and select&nbsp;<strong>HubSpot<\/strong>.<br><br><img decoding=\"async\" width=\"800\" height=\"400\" class=\"alignnone size-full wp-image-176839\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-integration.jpg\" alt=\"Select the HubSpot integration in OptinMonster.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-integration.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-integration-300x150.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-integration-768x384.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n\n\n\n<li>Next, select the&nbsp;<strong>Register HubSpot<\/strong>&nbsp;button at the top of the integration section to begin authorization.<br><br><img decoding=\"async\" width=\"800\" height=\"381\" class=\"alignnone size-full wp-image-176838\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/register-hubspot.jpg\" alt=\"Register HubSpot with OptinMonster.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/register-hubspot.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/register-hubspot-300x143.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/register-hubspot-768x366.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n\n\n\n<li>A new window will open requesting you login to your HubSpot account. Once logged in, select the HubSpot Account you wish to connect with OptinMonster and click the <strong>Choose Account<\/strong> button to authorize the connection between OptinMonster and your HubSpot account.<br><br><img decoding=\"async\" width=\"800\" height=\"742\" class=\"alignnone size-full wp-image-176837\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-hubspot-account.jpg\" alt=\"Connect HubSpot with OptinMonster.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-hubspot-account.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-hubspot-account-300x278.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-hubspot-account-768x712.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n\n\n\n<li>Return to the OptinMonster campaign builder, enter a&nbsp;<strong>HubSpot Account Name<\/strong> (*internal use only), then select the&nbsp;<strong>Connect to HubSpot<\/strong>&nbsp;button.<br><br><em><img decoding=\"async\" width=\"800\" height=\"320\" class=\"alignnone size-full wp-image-176836\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-to-hubspot.jpg\" alt=\"After naming your integration select the Connect to HubSpot button.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-to-hubspot.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-to-hubspot-300x120.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/connect-to-hubspot-768x307.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><br><br>*The HubSpot Account Name can be anything that helps you identify the specific integration within OptinMonster. It\u2019s possible to add more than one HubSpot integration to your account and this is an easy way to differentiate between them when assigning integrations to individual campaigns.<\/em><\/li>\n\n\n\n<li><strong>Required<\/strong>: Once the HubSpot integration has been connected select the HubSpot *List you wish to send leads to from the <strong>Email Provider Lists<\/strong>&nbsp;field.<br><br><img decoding=\"async\" width=\"800\" height=\"306\" class=\"alignnone size-full wp-image-176835\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-list.jpg\" alt=\"Choose a list to add leads to in HubSpot.\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-list.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-list-300x115.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-list-768x294.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><br><br><em>*Only Static Lists will be available to choose from. Active Lists cannot be selected. If no Lists are available to select be sure you&#8217;ve created at least one Static List in your HubSpot account first <a href=\"https:\/\/knowledge.hubspot.com\/lists\/create-active-or-static-lists\" target=\"_blank\" rel=\"nofollow noopener\">following this guide<\/a>.<\/em><\/li>\n\n\n\n<li><strong>Optional<\/strong>: You can also select an *<strong>Assigned Form<\/strong> to submit leads to.<\/li>\n<\/ol>\n\n\n\n<div class=\"alert-box alert-yellow\">\n<p class=\"alert-box-title\">Required:<\/p>\n\n\n\n<p>The Assigned Form you select must contain the same fields as your OptinMonster campaign. If there is a mismatch of fields the submission will fail and leads will not be captured in HubSpot.<\/p>\n\n\n\n<p class=\"is-style-arrow-link has-link-color\"><\/p>\n<\/div>\n\n\n\n<div class=\"alert-box alert-yellow\">\n<p class=\"alert-box-title\">Important Details About Assigned Form<\/p>\n\n\n\n<p>The Assigned Form you select <em>must contain the same fields as your OptinMonster campaign<\/em>. If there is a mismatch of fields the submission will fail and leads will not be captured in HubSpot.<br><br>Also, leads will only be submitted to the assigned form if the&nbsp;<code>hubspotutk<\/code> cookie is set in the user&#8217;s browser. If the user has cookies blocked or disabled, they may not be submitted to the assigned form. Learn more about HubSpot Tracking Code <a href=\"https:\/\/knowledge.hubspot.com\/reports\/install-the-hubspot-tracking-code\" target=\"_blank\" rel=\"nofollow noopener\">in this guide<\/a>.<br><br><img decoding=\"async\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-assigned-form.jpg\" alt=\"Assign a form to your HubSpot leads in OptinMonster.\"><\/p>\n\n\n\n<p class=\"is-style-arrow-link has-link-color\"><\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Assign Lead Source<\/h3>\n\n\n\n<p>We automatically create and pass the custom field <code>campaign_lead_source<\/code> which populates with OptinMonster when using our HubSpot integration.<\/p>\n\n\n\n<p><strong>To customize the lead source name,<\/strong> <a href=\"https:\/\/optinmonster.com\/docs\/how-to-use-optinmonsters-custom-branding-feature\/\" target=\"_blank\" rel=\"noopener\" title=\"\">enable and configure Custom Branding<\/a> for your OptinMonster account. The Brand Name you set will then be passed as the lead source.<\/p>\n\n\n\n<p><strong>To show this field when viewing HubSpot contacts<\/strong>, you&#8217;ll need to make the field visible <a href=\"https:\/\/knowledge.hubspot.com\/lists\/how-to-customize-list-columns\" target=\"_blank\" rel=\"nofollow noopener\">following this guide<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"track-events\">Track Subscriber Events<\/h3>\n\n\n\n<p>Your HubSpot event tracking code can be added to individual OptinMonster campaigns using one of these options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Growth plan<\/strong>: <a href=\"https:\/\/optinmonster.com\/docs\/how-to-use-success-triggered-scripts\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Success Triggered Scripts<\/a><\/li>\n\n\n\n<li><strong>All plans<\/strong>: use our <a href=\"https:\/\/optinmonster.com\/docs\/optinmonster-javascript-events-api\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Javascript Events API<\/a>&nbsp; to determine which OptinMonster event to run the HubSpot event tracking code on, and add it to campaigns using our <a href=\"https:\/\/optinmonster.com\/docs\/how-to-use-optinmonsters-custom-javascript-tool\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Custom Javascript Tool<\/a><\/li>\n<\/ul>\n\n\n\n<p>Learn more about using HubSpot&#8217;s event tracking in these guides:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/knowledge.hubspot.com\/reports\/install-the-hubspot-tracking-code\" target=\"_blank\" rel=\"nofollow noopener\">Install the HubSpot Tracking Code<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/knowledge.hubspot.com\/analytics-tools\/create-custom-behavioral-events?_ga=2.149427958.1996305713.1661273085-1074798519.1661273085\" target=\"_blank\" rel=\"nofollow noopener\">Create manually tracked custom behavioral events<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/developers.hubspot.com\/docs\/api\/events\/tracking-code?_ga=2.149427958.1996305713.1661273085-1074798519.1661273085\" target=\"_blank\" rel=\"nofollow noopener\">Tracking code API overview<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Add Extra Fields<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Field Mapping<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column alert alert-info is-layout-flow wp-block-column-is-layout-flow\">\n<p>This integration supports Field Mapping, so you can easily add radio buttons, phone fields, text areas, number fields, lists, and more!<\/p>\n\n\n\n<p class=\"is-style-arrow-link\"><a title=\"How to Use Field Mapping to Add Extra Fields to Your Campaign Form\" href=\"https:\/\/optinmonster.com\/docs\/use-field-mapping-to-add-extra-fields-to-your-optin-form\/\" target=\"_blank\" rel=\"noopener\">Get started using Field Mapping today<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<p><em><strong>Before you<\/strong> begin using Field Mapping with HubSpot, please consider the following:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom fields are referred to as <strong>Custom Properties<\/strong> in your HubSpot account.<\/li>\n\n\n\n<li><strong>The following custom fields are<\/strong><em><strong>reserved<\/strong><\/em> in HubSpot and cannot be mapped to:\n<ul class=\"wp-block-list\">\n<li><code>campaign_lead_source<\/code><\/li>\n\n\n\n<li><code>om_campaign_name<\/code><\/li>\n\n\n\n<li><code>om_coupon_code<\/code> (the Coupon Code won when creating a <a href=\"https:\/\/optinmonster.com\/docs\/how-to-create-a-gamified-spin-to-win-coupon-wheel-popup-campaign\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Gamified spin-to-win campaign<\/a>)<\/li>\n\n\n\n<li><code>om_coupon_label<\/code> (the Coupon Label when creating a <a href=\"https:\/\/optinmonster.com\/docs\/how-to-create-a-gamified-spin-to-win-coupon-wheel-popup-campaign\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Gamified spin-to-win campaign<\/a>)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Custom field names<\/strong> must contain only lowercase letters, numbers, and underscores.<\/li>\n\n\n\n<li><strong>Automatically created custom fields are added as text fields<\/strong> in HubSpot. This can be avoided by manually creating your custom fields in HubSpot before mapping to them in OptinMonster.<\/li>\n\n\n\n<li>You can manage your custom fields in HubSpot <a href=\"https:\/\/knowledge.hubspot.com\/crm-setup\/manage-your-properties\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">following this guide<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Form Embed Block<\/h3>\n\n\n\n<p>Alternatively, you can add any HubSpot webform to your campaign using our Form Embed block.<\/p>\n\n\n\n<p><em><strong>Required<\/strong>: the custom HubSpot form must be edited before being placed in your OptinMonster campaign <a href=\"https:\/\/optinmonster.com\/docs\/how-to-connect-optinmonster-with-custom-hubspot-form\/\" target=\"_blank\" rel=\"noopener\" title=\"\">following this guide<\/a>, or the form will not function correctly.<\/em><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/optinmonster.com\/docs\/how-to-connect-optinmonster-with-custom-hubspot-form\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Get started adding a custom form to your campaign<\/a>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Email Automations<\/h2>\n\n\n\n<p>To send emails automatically to new leads you\u2019ll want to configure email automations within your HubSpot account.<\/p>\n\n\n\n<p>The following guides from HubSpot may be helpful to get started:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/knowledge.hubspot.com\/email\/use-automation-with-marketing-emails\" target=\"_blank\" rel=\"nofollow noopener\">Use automation with emails<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/knowledge.hubspot.com\/email\/create-automated-emails-to-use-in-workflows\" target=\"_blank\" rel=\"nofollow noopener\">Create automated emails to use in workflows<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/blog.hubspot.com\/marketing\/email-marketing-automation-examples\" target=\"_blank\" rel=\"nofollow noopener\">How to setup automated email marketing workflows<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Testing<\/h2>\n\n\n\n<p>We strongly recommend you test the optin form before publishing your campaign to ensure it is working as you expect.<\/p>\n\n\n\n<p><em>Before you begin<strong>, please be aware of the following details when testing HubSpot integrations:<\/strong><\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Previously submitted or already subscribed leads<\/strong> may be treated differently by HubSpot than new leads. For this reason, we recommend using a completely unique email address each time you test submit your campaign\u2019s form. You can use a free tool like <a href=\"https:\/\/temp-mail.io\/\" target=\"_blank\" rel=\"nofollow noopener\">TempMail.io<\/a>&nbsp;or learn how to&nbsp;<a href=\"https:\/\/medium.com\/@liamhammett\/make-infinite-gmail-addresses-for-one-inbox-ec7080de859d\" target=\"_blank\" rel=\"nofollow noopener\">create unlimited unique email addresses from a single Gmail account<\/a>.<\/li>\n\n\n\n<li><strong>If the lead is captured in HubSpot but you do not receive any automated emails<\/strong> it indicates the integration from OptinMonster to HubSpot is correct, and the issue is with the automated email configuration. HubSpot controls email automation exclusively. If you require assistance in troubleshooting email automations we recommend <a href=\"https:\/\/help.hubspot.com\/\" target=\"_blank\" rel=\"nofollow noopener\">reaching out to HubSpot support directly<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>Get started testing with the <strong>Live Site Inspector<\/strong> tool explained in our guide on <a href=\"https:\/\/optinmonster.com\/docs\/how-to-enable-test-mode\/\" target=\"_blank\" rel=\"noreferrer noopener\">how to test an OptinMonster campaign<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Spin-a-Wheel Support<\/h2>\n\n\n\n<p>If you are configuring a&nbsp;<a href=\"https:\/\/optinmonster.com\/docs\/how-to-create-a-gamified-spin-to-win-coupon-wheel-popup-campaign\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Gamified spin-to-win campaign<\/a>, spin-a-wheel support is automatically enabled when using our native HubSpot integration. The&nbsp;<strong>Coupon Label<\/strong> and&nbsp;<strong>Coupon Code<\/strong> will be passed as custom fields with each lead.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQs<\/h2>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"opt-in\">Can I send leads to more than one Campaign?<\/h5>\n\n\n\n<p>Yes! See our&nbsp;<a href=\"https:\/\/optinmonster.com\/docs\/send-data-to-multiple-providers\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Lead Sharing guide<\/a>&nbsp;to accomplish this.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"opt-in\">How do I configure single or double opt-in?<\/h5>\n\n\n\n<p>See our guide on <a href=\"https:\/\/optinmonster.com\/docs\/whats-the-difference-between-single-and-double-opt-in\/#hubspot\" target=\"_blank\" rel=\"noopener noreferrer\">single vs. double opt-in<\/a>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"phone\">Is it possible for me to add a phone field to my campaign?<\/h5>\n\n\n\n<p>Yes! You can add a phone field. Learn <a title=\"How to Capture Phone Numbers with OptinMonster\" href=\"https:\/\/optinmonster.com\/docs\/capture-phone-numbers-with-optinmonster\/\" target=\"_blank\" rel=\"noopener noreferrer\">how to capture phone numbers with OptinMonster<\/a>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">How can I identify which campaign the subscriber came through?<\/h5>\n\n\n\n<p>OptinMonster automatically creates a property value in HubSpot named &#8220;OptinMonster Campaign Name&#8221; which captures and passes thru the campaign name to HS.<\/p>\n\n\n\n<p>For most, it will be under the custom field <code>optinmonster_campaign_name<\/code>.<\/p>\n\n\n\n<p>If you have Custom Branding enabled for your account the&nbsp;<code>optinmonster_<\/code> portion may be different.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">How quickly are leads sent to HubSpot? Is there a delay?<\/h5>\n\n\n\n<p>There is no delay. Lead submissions are sent to HubSpot in real time. OptinMonster will not perform the <a href=\"https:\/\/optinmonster.com\/docs\/how-to-use-actions-for-success-view-and-more\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Button Action<\/a> (like showing a success view or redirecting the user) until we get a confirmation that the submission was successfully received.<\/p>\n\n\n\n<div class=\"alert-box alert-blue\">\n<p class=\"alert-box-title\"><\/p>\n\n\n\n<p>Even if your campaign is integrated with multiple Email Service Providers (ESPs) at the same time, OptinMonster sends the lead data to all connected integrations simultaneously, without delay.<\/p>\n\n\n\n<p class=\"is-style-arrow-link has-link-color\"><\/p>\n<\/div>\n\n\n\n<h5 class=\"wp-block-heading\">Why doesn\u2019t my conversion count match the number of leads in HubSpot?<\/h5>\n\n\n\n<p>It is normal for these numbers to differ. There are some reasons for a discrepancy between the conversion count in OptinMonster and the lead count in HubSpot:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Double Opt-In:<\/strong> If your email service is set to require <a href=\"https:\/\/optinmonster.com\/docs\/whats-the-difference-between-single-and-double-opt-in\/#HubSpot\" target=\"_blank\" rel=\"noopener\" title=\"\">double opt-in<\/a>, a user must first click a confirmation link in an email before they are officially added to your list. OptinMonster records a conversion as soon as the form is submitted, but HubSpot won&#8217;t count them as a new lead until they confirm.<\/li>\n\n\n\n<li><strong>Existing Subscribers:<\/strong> OptinMonster records a conversion each time a form is successfully submitted, provided that<a href=\"https:\/\/optinmonster.com\/docs\/how-to-enable-conversion-tracking\/\">&nbsp;<\/a><a href=\"https:\/\/optinmonster.com\/docs\/how-to-enable-conversion-tracking\/#Form_Conversion\" target=\"_blank\" rel=\"noopener\" title=\"\">conversion tracking is enabled on the submit button<\/a>. However, if an existing subscriber fills out your form again, HubSpot will likely not add them as a new lead, as their email is already on your list.<\/li>\n\n\n\n<li><strong>Conversion Tracking Enabled on Other Blocks:<\/strong> Conversions can be tracked on various elements, not just the form submission button. For example, if you have&nbsp;<a href=\"https:\/\/optinmonster.com\/docs\/how-to-enable-conversion-tracking\/#Image_Link_Conversion\" target=\"_blank\" rel=\"noreferrer noopener\">conversion tracking enabled on an image link<\/a>&nbsp;and a visitor selects it but does not fill out the form, OptinMonster will still count a conversion. This increases your conversion count without a lead being submitted.<\/li>\n\n\n\n<li><strong>Integration Failure:<\/strong> If the integration experiences a temporary issue, form submissions will still count as conversions. However, the lead data may not be sent to integration.<\/li>\n\n\n\n<li><strong>Lead Filtering:<\/strong> When a user signs up with a disposable email address or is flagged as suspicious, the campaign will still record a conversion (form submission), but your integration platform may reject or filter out the lead.<\/li>\n<\/ul>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<h5 class=\"wp-block-heading\">The form submits fine but leads are not reaching my HubSpot account.<\/h5>\n\n\n\n<p>The most common cause for this is related to the Assigned Form setting in your HubSpot integration:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"800\" height=\"250\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-assigned-form.jpg\" alt=\"Assign a form to your HubSpot leads in OptinMonster.\" class=\"wp-image-176834\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-assigned-form.jpg 800w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-assigned-form-300x94.jpg 300w, https:\/\/optinmonster.com\/wp-content\/uploads\/2023\/03\/hubspot-assigned-form-768x240.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p>The Assigned Form you select&nbsp;<em>must<\/em> contain the same fields as your&nbsp; OptinMonster campaign. If there is a mismatch of fields the submission will fail and leads will not be captured in HubSpot. Be sure to check if the fields in your Assigned Form match the fields configured in your OptinMonster campaign and make any necessary changes to synchronize those settings.<\/p>\n\n\n\n<p>Additionally, Leads will only be submitted to the assigned form if the <code>hubspotutk<\/code> cookie is set in the user&#8217;s browser. If the user has cookies blocked or disabled, they may not be submitted to the Assigned Form. Learn more about HubSpot Tracking Code <a href=\"https:\/\/knowledge.hubspot.com\/reports\/install-the-hubspot-tracking-code\" target=\"_blank\" rel=\"nofollow noopener\">in this guide<\/a>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">The campaign is capturing leads but shows 0 conversions in analytics.<\/h5>\n\n\n\n<p>Confirm that conversion tracking is turned on for the submit button in your campaign. See our guide on <a href=\"https:\/\/optinmonster.com\/docs\/how-to-enable-conversion-tracking\/\" target=\"_blank\" rel=\"noopener\" title=\"\">How to Enable Conversion Tracking<\/a>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"troubleshooting\">I&#8217;ve received a Proper Permissions error, what do I do?<\/h5>\n\n\n\n<p>If you receive this error it is because you do not have the required HubSpot plan to use their API.<\/p>\n\n\n\n<p>Our native integration with HubSpot requires access to their API. HubSpot allows full access to their API only with their paid plans.<\/p>\n\n\n\n<p>If you are using a free HubSpot account you will need to either upgrade to a paid HubSpot account or use our <a href=\"https:\/\/optinmonster.com\/docs\/how-to-connect-optinmonster-with-custom-hubspot-form\/\" target=\"_blank\" rel=\"noopener\" title=\"\">custom HTML integration option<\/a> instead of our native integration with HubSpot.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OptinMonster offers seamless integration with HubSpot email marketing service. Connecting OptinMonster to your HubSpot email list is very easy. In this article, you&#8217;ll learn how to connect HubSpot with OptinMonster. Connect HubSpot When you&nbsp;create a campaign&nbsp;in OptinMonster that you intend to collect leads with you\u2019ll want to integrate with one or more services to send&nbsp;&hellip;<\/p>\n","protected":false},"author":4657,"comment_status":"open","ping_status":"closed","template":"","documentation\/categories":[10],"documentation\/tags":[31399,31945,31411,31454,31416,31410,31455,31946],"class_list":["post-32698","optinmonster_docs","type-optinmonster_docs","status-publish","hentry","categories-integrations"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/32698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation"}],"about":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/types\/optinmonster_docs"}],"author":[{"embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/users\/4657"}],"replies":[{"embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/comments?post=32698"}],"version-history":[{"count":32,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/32698\/revisions"}],"predecessor-version":[{"id":206190,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/32698\/revisions\/206190"}],"wp:attachment":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/media?parent=32698"}],"wp:term":[{"taxonomy":"categories","embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/categories?post=32698"},{"taxonomy":"internal_tags","embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/tags?post=32698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}