{"id":90780,"date":"2021-10-14T10:46:52","date_gmt":"2021-10-14T14:46:52","guid":{"rendered":"https:\/\/optinmonster.com\/?post_type=optinmonster_docs&#038;p=90780"},"modified":"2025-08-18T13:58:02","modified_gmt":"2025-08-18T17:58:02","slug":"faq","status":"publish","type":"optinmonster_docs","link":"https:\/\/optinmonster.com\/docs\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p>Check out some of the most commonly asked questions about using OptinMonster.<\/p>\n\n\n\n<p>If you\u2019re serious about jumpstarting your website growth, then get started with OptinMonster today!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"general\">General FAQ<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"cookies\">My campaign appeared once in my browser and now I can&#8217;t get it to show again.<\/h4>\n\n\n\n<p>It&#8217;s likely that a cookie has been set in your browser after you&#8217;ve interacted with the campaign (closed or submitted it) that is keeping the campaign from appearing again.<\/p>\n\n\n\n<p>When testing your campaign we recommend using an Incognito window so you can easily reset cookies in the browser.<\/p>\n\n\n\n<p>Alternatively, you can <a title=\"'Clear cache and cookies' - Guide by Google\" href=\"https:\/\/support.google.com\/accounts\/answer\/32050?hl=en\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">clear your browser&#8217;s cookies<\/a>. Once you&#8217;ve done that, the campaign should load again as it did before.<\/p>\n\n\n\n<p>Learn more about <a href=\"https:\/\/optinmonster.com\/docs\/how-optin-cookies-and-the-global-cookie-work-in-optinmonster\/\" target=\"_blank\" rel=\"noopener noreferrer\">how campaign cookies and the global cookie work in OptinMonster<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"extrafields\">How do I add more fields to my campaign form?<\/h4>\n\n\n\n<p><strong>Field Mapping<\/strong><\/p>\n\n\n\n<p>Our Field Mapping feature allows you to add custom fields when using an integration that supports it. <a href=\"https:\/\/optinmonster.com\/docs\/use-field-mapping-to-add-extra-fields-to-your-optin-form\/\" target=\"_blank\" rel=\"noopener\">Learn more about Field Mapping here<\/a>.<\/p>\n\n\n\n<p><strong>Integrations Without Field Mapping<\/strong><\/p>\n\n\n\n<p>For integrations that do not yet support Field Mapping,&nbsp;it is only possible to capture the following fields:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name (required when shown)<\/li>\n\n\n\n<li>Email Address (always required)<\/li>\n\n\n\n<li>Phone (required when shown)<\/li>\n<\/ul>\n\n\n\n<p><strong>Custom Forms<\/strong><\/p>\n\n\n\n<p>You can also create a webform using your Email Service Provider platform containing any fields you desire and add it to any campaign using our Form Embed block! <a href=\"https:\/\/optinmonster.com\/docs\/how-to-connect-optinmonster-with-any-custom-html-form\/\" target=\"_blank\" rel=\"noopener\">Get started adding a custom form to your campaign here<\/a>.<\/p>\n\n\n\n<p>This option is available with all subscription plans.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"yesno\">Can I replace the campaign form with Yes\/No buttons or a link?<\/h4>\n\n\n\n<p>Yes! See <a href=\"https:\/\/optinmonster.com\/docs\/how-to-create-a-yes-no-optin-with-optinmonster\/\" target=\"_blank\" rel=\"noopener noreferrer\">how to create a Yes\/No campaign with OptinMonster<\/a> to get started creating a Yes\/No view.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"gtm\">Can I add multiple slugs or use RegEx in the Display Rules?<\/h4>\n\n\n\n<p>Yes! You can now target multiple pages and use RegEx in the <a href=\"https:\/\/optinmonster.com\/docs\/how-to-use-display-rules-in-optinmonster\/\" target=\"_blank\" rel=\"noopener noreferrer\">Display Rules<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"ga\">Why isn&#8217;t my campaign showing any conversions?<\/h4>\n\n\n\n<p>Check to make sure the actionable element in your campaign has conversion tracking enabled.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1680\" height=\"1388\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2021\/09\/Screen-Capture-on-2021-09-28-at-10-59-17.gif\" alt=\"Enable conversion tracking on optin form in the OptinMonster campaign builder.\" class=\"wp-image-164818\"\/><\/figure>\n\n\n\n<p>If you&#8217;re using a Custom HTML integration in your campaign you&#8217;ll want to follow our <a href=\"https:\/\/optinmonster.com\/docs\/how-to-track-conversions-when-using-a-custom-html-form\/\" target=\"_blank\" rel=\"noopener\" title=\"\">guide to allow conversion tracking in your custom form<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"advanced\">Advanced FAQ<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"splittest\">How do I maximize conversions?<\/h4>\n\n\n\n<p>Because your website&#8217;s traffic is unique, we can&#8217;t provide any specific configuration recommendations. However, OptinMonster makes it easy to A\/B test your campaigns to improve each campaign&#8217;s conversion rates. To get started, see <a href=\"https:\/\/optinmonster.com\/docs\/how-to-create-a-split-test-in-optinmonster\/\" target=\"_blank\" rel=\"noopener noreferrer\">how to create a split test in OptinMonster<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"splittestdiff\">Can I split-test different campaign types?<\/h4>\n\n\n\n<p>Yes, you can split-test different campaign types!<\/p>\n\n\n\n<p>To do this, you&#8217;ll create a normal split-test <a href=\"https:\/\/optinmonster.com\/docs\/how-to-create-a-split-test-in-optinmonster\/\" title=\"\">following our guide here<\/a>, then <a href=\"https:\/\/optinmonster.com\/docs\/how-to-change-the-campaign-type\/\" title=\"How to Change the Campaign Type\">change the campaign type following this guide<\/a>.<\/p>\n\n\n\n<p class=\"is-style-arrow-link\"><a href=\"https:\/\/optinmonster.com\/?s=split+test\" title=\"\">Learn more about how to use\u00a0split-tests to help increase conversions on our blog<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"socialcanvas\">How do I create Social Pop-ups?<\/h4>\n\n\n\n<p>You can create social campaigns using a Custom HTML element. To help you get started, see our documentation on creating a <a href=\"https:\/\/optinmonster.com\/docs\/how-to-display-an-optin-in-your-facebook-page\/\" target=\"_blank\" rel=\"noopener noreferrer\">Meta Page Widget<\/a> and <a href=\"https:\/\/optinmonster.com\/docs\/create-twitter-follow-optin-using-canvas\/\" target=\"_blank\" rel=\"noopener noreferrer\">Twitter Follow campaign<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"contentblock\">Can I use OptinMonster to block access to my webpage content?<\/h4>\n\n\n\n<p>Yes, you&nbsp;can block access to content on your site using our <a href=\"https:\/\/optinmonster.com\/docs\/optinmonsters-content-blocking-feature\/\" target=\"_blank\" rel=\"noopener\" title=\"How to Create an After Post or In-line campaign\">content locking<\/a> feature for <a href=\"https:\/\/optinmonster.com\/docs\/how-to-create-an-after-post-or-in-line-optin\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"How to Create an After Post or In-line campaign\">Inline type campaigns<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"export\">How do I export email addresses collected with my campaign from OptinMonster?<\/h4>\n\n\n\n<p>If you&#8217;ve connected your campaign to Monster Leads you can find and export leads from the&nbsp;<strong>Leads<\/strong> area of your account.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"620\" height=\"255\" src=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2019\/03\/monsterleads-link.jpg\" alt=\"Monster Leads Link\" class=\"wp-image-131659\" srcset=\"https:\/\/optinmonster.com\/wp-content\/uploads\/2019\/03\/monsterleads-link.jpg 620w, https:\/\/optinmonster.com\/wp-content\/uploads\/2019\/03\/monsterleads-link-300x123.jpg 300w\" sizes=\"(max-width: 620px) 100vw, 620px\" \/><\/figure>\n\n\n\n<p>If you have not connected your campaign to Monster Leads then no leads submitted are stored by OptinMonster and they cannot be retrieved or exported.<\/p>\n\n\n\n<p>We recommend adding Monster Leads as an integration for all of your campaigns, even if you use a different email service provider, Monster Leads can serve as a back-up. See our <a href=\"https:\/\/optinmonster.com\/docs\/connect-monster-leads-optinmonster\/\" target=\"_blank\" rel=\"noopener\" title=\"\">guide for details on connecting Monster Leads to your OptinMonster campaigns<\/a>.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Check out some of the most commonly asked questions about using OptinMonster. If you\u2019re serious about jumpstarting your website growth, then get started with OptinMonster today! General FAQ My campaign appeared once in my browser and now I can&#8217;t get it to show again. It&#8217;s likely that a cookie has been set in your browser&nbsp;&hellip;<\/p>\n","protected":false},"author":4657,"comment_status":"open","ping_status":"closed","template":"","documentation\/categories":[8],"documentation\/tags":[31452,31399,31497,31421,31451,31409,31411,31463,31453],"class_list":["post-90780","optinmonster_docs","type-optinmonster_docs","status-publish","hentry","categories-getting-started"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/90780","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation"}],"about":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/types\/optinmonster_docs"}],"author":[{"embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/users\/4657"}],"replies":[{"embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/comments?post=90780"}],"version-history":[{"count":22,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/90780\/revisions"}],"predecessor-version":[{"id":202370,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/90780\/revisions\/202370"}],"wp:attachment":[{"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/media?parent=90780"}],"wp:term":[{"taxonomy":"categories","embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/categories?post=90780"},{"taxonomy":"internal_tags","embeddable":true,"href":"https:\/\/optinmonster.com\/wp-json\/wp\/v2\/documentation\/tags?post=90780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}